Business Process Management
Introduction
Business Process Management is the process of fundamentally re-thinking and, where necessary, redesigning business processes to achieve measurable improvements in critical areas of your organisation’s performance (e.g. cost, quality, service and speed). By "fundamental" we mean challenging all assumptions on which your current business processes are based.
Business Process Management encompasses the continual measurement, improvement, refinement and change in how your organisation conducts its business. It also involves shifting the entire organisation’s focus to outcomes that are valued by those you do business with including your customers, suppliers and employees.
Business Process Management is about being able to:
- Approve a client’s credit card or mortgage application in a quarter of the time it takes today
- Reduce the level of data input required by providing the ability for multiple disparate applications to talk to each other through better use of technology
- Incorporate appropriate internal controls within your business processes to enable your organisation to comply with the myriad of government regulations (both Australian and International) that now apply to so many day-to-day transactions
- Provide patients with access to their entire medical history without having to make multiple enquiries of multiple health related agencies and departments
- Develop a new insurance product and take it to market in less time than your competitors
- Improve your customer satisfaction rating from 25% to 85% or more in 3 months by being more responsive to customer requests
How Will We Help You?
Strategic Consulting Team will assist you in identifying those areas of your business that will benefit from improving your current business processes. We have a defined methodology, one that enables us to deliver these services in a cost effective and timely manner. Key components of our Business Process Management methodology include:
- Identifying your organisation’s Vision, Goals and Strategies
- Benchmarking these against other organisations within the same vertical industry
- Identifying the critical success factors that will be used to determine the success of the engagement
- Undertaking a detailed gap analysis of your current processes
- Identifying and defining opportunities and areas for improvement
- Prioritising the key processes
- Workshopping and mapping your “ideal” processes
- Planning the Change Management process
- Implementation of the improved business processes
As this is an iterative process we will work with you to continuously improve and refine your processes. Key to the success of any Business Process Management engagement is the ability to ensure that the improved processes will provide a measurable improvement to your organisation’s business.
What Benefits Will You Receive?
The benefits that your organisation will receive will vary depending on the defined scope of the engagement. Some benefits might include:
- A Business Process Management framework that will enable you to comply with different regulatory requirements including CLERP9, Sarbanes-Oxley, Basel2, Financial Services Regulations and many others
- A greater understanding of the processes that drive your business and those that may be holding back your business. Businesses can not stand still; the environment within which you operate is constantly changing and you need to constantly “test and review” your business processes for your business to remain competitive
- Better information sharing across the organisation. By redesigning your business processes, you can capture information once and enable that information to flow through to those areas of the business that need it
- Obtaining information in real time so that you can take action in a proactive rather than a reactive manner
- Providing greater transparency of your business processes to your clients, suppliers and employees
Being able to gain a 360 degree view of those you do business with and being able to leverage this knowledge to “cross sell” your organisation’s offerings and solutions. |
